Reference

Terms and Conditions for 96baji Accounts

These terms set out what you agree to when you open and use a 96baji account — covering deposits, withdrawals, wallet behaviour, and account conduct.

Account holders onlybKash, Nagad, Rocket coveredBangladesh-eligible regionsOne account per personTerms updated with notice
96baji Terms and Conditions for 96baji Accounts
HOW WE HANDLE POLICY

Account Security and Terms Enforcement

These terms exist to keep the platform fair and your account secure. Here is how we put that into practice across the four areas that matter most to your account.

Wallet Verification

Every withdrawal request is checked against the bKash, Nagad or Rocket number you registered. Matched wallets clear faster; unmatched ones pause for a manual identity check before funds move.

Account Security

We use OTP-based login confirmation on new devices. If you access your account from an unrecognised mobile or browser, an OTP is sent to your registered number before the session opens.

Data Retention

Transaction records, wallet IDs and account activity logs are retained in line with the retention period stated in our Privacy Policy. You can request a summary of your data through the Help Centre.

Terms Change Process

When we update these terms, the revised version is posted with the effective date clearly shown. You will receive notice via your registered email or an in-account banner before the change takes effect.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about what these terms mean for your account — a withdrawal hold, a wallet mismatch flag, or a clause you want clarified — reach out through any of the channels below. We respond to account-related queries tied to terms disputes as a priority queue, separate from general support.

Live Chat Open the chat widget from your account dashboard. Describe the specific clause or account action you need clarified and our team will respond directly.
Email Support Send your query to our support address with your account ID in the subject line. Terms-related emails are routed to the compliance-aware support team.
Account Help Centre Log into your account and visit the Help section. Wallet mismatch issues, withdrawal holds and account-conduct queries each have a dedicated request form there.

Frequently Asked Questions on These Terms

The questions below cover what real account holders ask most often about how these terms apply day to day. If your question is not here, use the live chat or Help Centre to raise it directly.

No. The wallet you deposit from must be registered in your own name. A third-party wallet triggers a hold on withdrawals until the mismatch is resolved through our manual review process.

We notify you by email or in-account banner before changes take effect. Continuing to use your account after the effective date means you accept the updated terms as written.

One account per person is the rule. Multiple accounts linked to the same identity, device or wallet are treated as a breach and may result in both accounts being suspended pending review.

Log in, go to the Help Centre, and submit a data request form. We will compile your transaction records and account activity within the retention period set out in our Privacy Policy.

No. Whether you can use this platform depends on your local law and the region you are in. We do not make that determination for you — check your local rules before opening an account.

Contact support via live chat or email with your account ID and the specific action you are disputing. Terms disputes follow the escalation process described in the formal legal footer of this site.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.