Reference

How 96baji Handles Your Personal Data

When you open an account with us and use payment methods like bKash, Nagad, or Rocket, we collect certain personal data to keep your account secure and your transactions running.

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What Data We Collect and Why

96baji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when creating your account — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the transaction reference tied to your mobile wallet is

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logged to verify the payment and match it to your account. We also collect device data — your browser type, operating system, and session timestamps — to detect unusual access patterns and keep your account from being compromised. Usage data such as pages visited and session
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duration helps us maintain the platform and address technical issues. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. If you contact our support
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team, the conversation is retained for a period consistent with our internal records policy. Where local law in Bangladesh or the eligible region you access from imposes specific data handling requirements, we apply those requirements. You can ask us at any time what data we hold
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on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, you can contact our support team directly. We aim to respond to privacy-related requests within a reasonable timeframe. Your request should include your registered account details so we can locate your record accurately.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply technical and procedural controls to protect the personal data linked to your account. Your payment details — whether you transact via bKash, Nagad, or Rocket — are handled in line with the security requirements of those payment rails. Below are the four areas where our data practices directly affect your account.

Account Security Your account login is protected by password hashing and OTP verification on mobile. We flag unusual login locations and may ask you to re-verify your identity before access is restored.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Account data is retained for as long as your account remains active and for a period after closure as required by applicable rules in eligible regions. After that window, personal data is deleted or anonymised.

Requesting Changes You have the right to request access to, correction of, or deletion of your personal data. Contact support via live chat or email with your account details and the specific change you need.

Common Questions About Our Privacy Policy

These are the questions we hear most often about how personal data is handled on this platform. If your question is not covered here, reach out through live chat or the Help section in your account.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. Device and browser data is also logged for security purposes.

Only the data needed to process your transaction is shared with the relevant payment processor. We do not sell or pass your wallet details to unrelated third parties.

Contact our support team via live chat or email with your registered account details and state you want a data access request. We will locate your record and respond within a reasonable period.

Yes. Submit a deletion request through live chat or the Help section in your account. We will process it subject to any retention obligations that apply in your eligible region under local law.

We use session cookies for account access and analytics cookies to monitor platform performance. You can disable non-essential cookies through your browser settings without losing core account functions.

Data is kept for a period after account closure as required by the rules of eligible regions. Once that retention window closes, your personal data is deleted or anonymised from our records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 96baji Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Data

Common Questions About Our Privacy Policy

01 What personal data does 96baji collect when I open an account?

02 Does 96baji share my bKash or Nagad details with anyone else?

03 How do I request a copy of the data held on my account?

04 Can I ask 96baji to delete my personal data?

05 What cookies does 96baji use and can I turn them off?

06 How long does 96baji keep my account data after I close my account?

Privacy Policy

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